CUSTOMER RELATIONSHIP MANAGEMENT
The secret to a successful relationship
With our CRM solution, you can establish systematic relationship management throughout all your sales and order processing procedures and keep your customer, prospective customer and supplier information up to date. Keep track of all the relevant sales information and control your campaign and lead management with our clear and comprehensive solution. We provide pre-configured dashboards to help you track your leads. You also benefit from our supplier management (including outsourcing), supply logistics and extensive report management features. Pair your TAPI-capable telephone system directly to ams.erp through the CTI connection.
Transparency inspires confidence
To be able to address your customers effectively, you need a communication strategy that not only focuses on sales and marketing, but also takes into account project monitoring and service management. With our fully integrated partial solution CRM/XRM, you can build up systematic relationship management across your entire sales and order processing procedures. Structured workflows, current evaluations and optimized project planning ensure greater efficiency and deliver the desired transparency.
Your Benefits
- Integrated campaign management for successfully executing sales and marketing campaigns
- Integrated customer and prospect management – from telemarketing and project support, all the way through to service management
- Integrated supplier management for subcontracting and supplier logistics
