With our CRM solu­ti­on, you can estab­lish sys­te­ma­tic rela­ti­ons­hip manage­ment throughout all your sales and order pro­ces­sing pro­ce­du­res and keep your cus­to­mer, pro­spec­ti­ve cus­to­mer and sup­plier infor­ma­ti­on up to date. Keep track of all the rele­vant sales infor­ma­ti­on and con­trol your cam­pai­gn and lead manage­ment with our clear and com­pre­hen­si­ve solu­ti­on. We pro­vi­de pre-con­fi­gu­red dash­boards to help you track your leads. You also bene­fit from our sup­plier manage­ment (inclu­ding out­sour­cing), sup­ply logistics and exten­si­ve report manage­ment fea­tures. Pair your TAPI-capa­ble tele­pho­ne sys­tem direct­ly to ams.erp through the CTI connection.

To be able to address your cus­to­mers effec­tively, you need a com­mu­ni­ca­ti­on stra­te­gy that not only focu­ses on sales and mar­ke­ting, but also takes into account pro­ject moni­to­ring and ser­vice manage­ment. With our ful­ly inte­gra­ted par­ti­al solu­ti­on CRM/XRM, you can build up sys­te­ma­tic rela­ti­ons­hip manage­ment across your ent­i­re sales and order pro­ces­sing pro­ce­du­res. Struc­tu­red work­flows, cur­rent eva­lua­tions and opti­mi­zed pro­ject plan­ning ensu­re grea­ter effi­ci­en­cy and deli­ver the desi­red transparency.

Your Benefits

• Inte­gra­ted cam­pai­gn manage­ment for suc­cess­ful­ly exe­cu­ting sales and mar­ke­ting campaigns
• Inte­gra­ted cus­to­mer and pro­spect manage­ment – from tele­mar­ke­ting and pro­ject sup­port, all the way through to ser­vice management
• Inte­gra­ted sup­plier manage­ment for sub­con­trac­ting and sup­plier logistics