We do everything to make it work

Centralised customer service

The customer service centre is the central contact point for your questions and requests relating to ams.erp. Our goal is to make the business and all the services and products we provide as accessible as possible.

You can contact us by phone and e-mail or via our web-based service portal where we record all inquiries centrally as tickets and track them through to completion. The system also allows tickets to be prioritised according to urgency. The portal can be accessed at any time to determine the current processing status of a ticket.

The customer service centre is supported by our competence centre. The core mission is to create a single point of contact for product queries. This creates an information hub that is used to support the implementation of programming concepts throughout every stage, from creation to quality assurance. A knowledge pool that benefits you.


Service features

  • Operational support – Skilled hotline – Remote support (online analysis via remote maintenance session) – Provision of updates
  • Guaranteed response times
  • Transparent escalation management
  • Option to receive sales and consultancy requests

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Customer service centre

+49 4202 9686-66

ams Contact CENTER

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As individual as the customers themselves

All ams solutions are created from our suite of modular solutions. In order to build a customised solution for our customers, we start with our comprehensive ERP base package and then add on optional modules to meet the customer’s specific requirements …

Holistic concepts for economic processes

The partnership between ams and you, our customer, is always focussed on securing the future of your business through continuous optimisation and improvements of your individual business processes. ams.benefit is a vital part of this. This is a cost-benefit analysis that we prepare jointly with you …

Changes are easy to make

The implementation of ERP software is often a mammoth task for those responsible in the company. Neither the project managers nor the key users are prepared for the new situation. The changes it may bring are unpredictable …

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