Satis­fied cus­to­mers are the gua­ran­tors for the eco­no­mic suc­cess of every com­pa­ny. To achie­ve this goal, pro­fes­sio­nal ser­vice manage­ment is indis­pensable. The inte­gra­ted sys­tem ams.servicemanagement pro­vi­des the opti­on to gather all cus­to­mer-rela­ted infor­ma­ti­on along the ent­i­re pro­cess chain in order to make com­pe­ti­ti­ve ser­vice offers.

Service management on a whole new level

Ser­vice and cus­to­mer manage­ment form the inter­face bet­ween com­pa­nies and cus­to­mers. The­se are­as are par­ti­cu­lar­ly sen­si­ti­ve and extre­me­ly important in estab­li­shing posi­ti­ve cus­to­mer rela­ti­ons­hips. Fle­xi­bi­li­ty and trans­pa­ren­cy are requi­red here, which is ensu­red by the use of power­ful busi­ness software.

As an inte­gral part of an app­li­ca­ti­on-spe­ci­fic end-to-end solu­ti­on, ams.servicemanagement effort­less­ly meets all the spe­ci­fic requi­re­ments of the manu­fac­tu­ring indus­try. The soft­ware sup­ports eco­no­mic pro­ject plan­ning as well as the opti­mi­sa­ti­on of the over­all pro­cess. Lin­king the soft­ware to the accoun­ting sys­tem can fur­ther impro­ve the ser­vice by per­fec­ting the pay­ment transaction.

ams is the per­fect part­ner when it comes to the crea­ti­on and pro­fes­sio­nal imple­men­ta­ti­on of indi­vi­du­al soft­ware solu­ti­ons for make-to-order manu­fac­tu­rers, assem­ble-to-order manu­fac­tu­rers and vari­ant manu­fac­tu­rers. In terms of ser­vice manage­ment, the expe­ri­en­ced spe­cia­lists deve­lop sound con­cepts that make ser­vice pro­vi­ders in the manu­fac­tu­ring indus­try more competitive.