CRM

CRM

Transparency inspires confidence

CRM | XRM

To be able to address your cus­to­mers effec­tively, you need a com­mu­ni­ca­ti­on stra­te­gy that not only focu­ses on sales and mar­ke­ting, but also takes into account pro­ject moni­to­ring and ser­vice manage­ment. The ams.erp order manage­ment sys­tem, with the ful­ly inte­gra­ted CRM/XRM solu­ti­on, offers this trans­pa­ren­cy across all processes.

  • Inte­gra­ted cam­pai­gn manage­ment for suc­cess­ful sales/marketing campaigns
  • Inte­gra­ted cus­to­mer and pro­spect manage­ment, from tele­mar­ke­ting and pro­ject moni­to­ring to ser­vice management
  • Inte­gra­ted sup­plier manage­ment for sub­con­trac­ting and sup­plier logistics

CRM/XRM overview

  • Lead manage­ment
  • Cam­pai­gn management
  • Address and con­ta­ct data management
  • Acti­vi­ty-based reporting
  • RFQ pro­ces­sing
  • Quo­ta­ti­on pro­ces­sing and costing
  • Quo­ta­ti­on configurator
  • Quo­ta­ti­on tracking and forecast
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