Service

Mit besten Empfehlungen

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The customer service centre is the central contact point for your questions and requests relating to ams.erp. Our goal is to make the business and all the services and products we provide as accessible as possible.

You can contact us by phone and e-mail or via our web-based service portal where we record all inquiries centrally as tickets and track them through to completion. The system also allows tickets to be prioritised according to urgency. The portal can be accessed at any time to determine the current processing status of a ticket.

The customer service centre is supported by our competence centre. The core mission is to create a single point of contact for product queries. This creates an information hub that is used to support the implementation of programming concepts throughout every stage, from creation to quality assurance. A knowledge pool that benefits you.

Service features

  • Operational support – Skilled hotline – Remote support (online analysis via remote maintenance session) – Provision of updates
  • Guaranteed response times
  • Transparent escalation management
  • Option to receive sales and consultancy requests

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support@ams-erp.com »

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