Make-to-order, assemble-to-order and variant manufacturing have their own rules when it comes to customer relationship management (CRM). It is not uncommon for mechanical and plant engineering companies to have customer exchanges that go on for months, or even years.
This results in relevant CRM information at a variety of different levels. It is therefore important that all customer-specific process steps – sales, project planning, design, procurement, production (including subcontractors), assembly and service management – are seamlessly linked to one another.
Insiders know that make-to-order manufacturers generally have a limited number of customers, but a vast number of suppliers and partners. It is only logical, therefore, to provide purchasing departments with relationship management functionalities that have long proven their worth in marketing and sales to help them manage their many supplier and partner contacts.
With XRM, ams offers comprehensive support to companies faced with this complex supplier relationship management challenge. The enhanced application supports the central management of all sources of supply and purchasing data, including information about deliverable products, terms and conditions, quality and potential risks, for instance.